🛠️ Support Tools

Your hub for all support-related resources and tools

Quick Access & Resources

💬

Intercom Inbox

Access customer conversations, tickets, and live chat support

Active
🎫

Zendesk Tickets

View, prioritize, and manage customer support tickets

Active
📚

Knowledge Base

Manage support articles and troubleshooting guides

Active
☁️

Salesforce

Customer relationship management and account details

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📅

Monday.com

Project management and team collaboration platform

Active
📞

Call Tracking Metrics

Monitor and analyze call tracking data and metrics

Active
📝

Google Docs

Create and edit documents online

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📁

Google Drive

Cloud storage and file sharing

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⚡

Zapier

Workflow automation and integrations

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🔐 Third Party Credentials

Access credentials and API keys for third-party platforms and EMR systems

🔑

KIPU API Keys & EMR Logins

KIPU API keys and integration credentials

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📞

Call Manager Logins

Call manager system login credentials

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💳

Billing Platform Logins

Billing platform login credentials

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☀️

Sunwave Logins

Sunwave EMR login credentials

Active
⚡

Lightning Steps Logins

Lightning Steps system credentials

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📋

Best Notes Logins

Best Notes EMR login credentials

Active
🧪

EMR Sandbox Logins

EMR sandbox environment credentials

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🔷

Ritten Logins

Ritten platform login credentials

Active
🔶

Alleva Logins

Alleva EMR login credentials

Active
✍️

DocuSign Logins

DocuSign platform login credentials

Active
📢

Google Ads Logins

Google Ads platform login credentials

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📋 Jira Boards

Project boards and sprint planning for development teams

📊

HPSD P1 Board

High priority development support issues

Active
🎯

iCampaign P1 Board

Priority 1 issues for iCampaign project

Active
✅

Resolved Review

Review and manage resolved support tickets

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🔄

CRM Sprint Board

CRM development sprint planning and tracking

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📱

iCampaign Sprint Board

iCampaign sprint planning and backlog management

Active
💡

IQ Sprint Board

IQ development sprint planning and backlog

Active

📋 Standard Operating Procedures

📋

Support SOPs

Standard operating procedures for support team workflows and processes

🤝

Support Collaboration with CS & Implementation

Guidelines for cross-team collaboration and handoff processes

📚

Development Documentation

Technical documentation and development guidelines for the team

📡 API Documentation

Kipu API Ritten API Sunwave API Alleva API pVerify API CallRail API

🔧 Troubleshooting Tools

Tools for diagnosing and troubleshooting integration issues

pVerify Dashboard KIPU Response Checker Row-Level Formula Calculator